Frequently asked questions
How SoFun works, how booking and payment go, and what the SoFun Card gives you.
How SoFun works
What is SoFun?
SoFun is a local concierge service in Sofia. Tell us what you'd like to do and real people from our team plan it for you, from activities and restaurants to spa days, day trips, nightlife and transfers. We book everything, confirm the details in writing, and you just show up.
How do I book an activity in Sofia?
Send us a message on WhatsApp or use the booking form on the activity's page. Tell us the date, how many people are coming and anything else we should know. We check availability with our partner and confirm everything in writing before your day.
Can you plan a whole day, a weekend or a stag party?
Yes, and that's the part we enjoy most. Send us your dates, group size and budget, and we'll put together a plan with activities, food and transport. You can change anything until it feels right, and we take care of the bookings.
Can I message you at night?
You can write to us any time, day or night. Late at night an automatic message lets you know we've got your request, and someone from our team picks it up in the morning.
Can I call you?
We handle everything in writing, on WhatsApp, Viber or email. That way every time, address and price stays in one place and nothing gets lost after a phone call. If you call us on WhatsApp, we'll reply with a message to the same number.
Can you pick us up from our hotel?
Yes. We can arrange a round-trip transfer from your hotel or any address in Sofia. It's always on request and at an extra charge, which we tell you before you confirm.
How do I pay?
It depends on the activity. For some you pay on the day, for others a deposit holds your place. We explain exactly how payment works when we confirm your booking, so there are no surprises.
What if the weather cancels my activity?
Outdoor activities like hot air balloon flights depend on wind and rain, and the operator always has the final word on safety. If your activity is called off, we let you know as early as possible and help you find another date or a different plan. The exact conditions depend on the activity, and we share them when you book.
Can I change or cancel my booking?
Change and cancellation conditions are different for each activity, because they're set with our partners. We send them to you in writing when you book, so you know them before you pay anything.
Can I use SoFun without a card?
Yes. Our service is open to everyone, and you can book any activity at the regular price without a card. The card simply adds a discount on top.
What if something goes wrong?
Message us on WhatsApp straight away. We'll talk to the partner and sort it out as quickly as we can.
SoFun Card
What is the SoFun Card and how much does it cost?
The SoFun Card adds a discount on top of everything we organize for you. For visitors it's €5, paid once and valid for 30 days. If you live in Sofia, it's €5 a month with automatic renewal, and you can cancel any time.
How do the discounts work?
Book your activity in advance through SoFun while your card is active, and the discount is already in the price we confirm. There's no QR code to show and nothing to mention at the venue. The discount varies from one activity to another, and we tell you the exact amount when you book.
Can my friends and family use my discount?
Yes. It applies to you and everyone you bring, with no limit on group size.
Are there any limits or expiry dates?
No codes that run out. While your card is active you can use the discount as often as you like, even at the same place.
Can I get the SoFun Card for free?
Sometimes, yes. Some hotels, hostels and employers in Sofia give a SoFun Card to their guests or staff, so ask at reception or check with your employer.
How do I get the SoFun Card?
Register on sofun.bg, choose the date you want your card to start and pay online. Payments are processed securely by Stripe, and the card appears in your profile straight away.
