Get your card
Last updated: 5 November 2026
1.1. Welcome to https://sofun.bg (the “Platform”), which is owned and operated by SoFun Ltd (“СоФън“ ООД) and is accessible worldwide.
1.2. By using this Platform you confirm that you are at least 18 years old and that you accept these Terms and Conditions. Please read them carefully before using the Platform. If you have any questions, contact us at info@sofun.bg.
1.3. If you do not agree with any of these Terms and Conditions, you should not use this Platform.
2.1. These Terms and Conditions govern the relationship between SoFun Ltd, registered in the Commercial Register of the Registry Agency of Bulgaria under UIC 205127929, with registered office and address of management at Sofia 1000, Ilinden district, Zapaden Park, bl. 52, entr. A, fl. 1, ap. 1, email: info@sofun.bg, WhatsApp and Viber: +359 886 631 723 (the “Provider”), the users of the Platform (“Users”), the persons whose experiences and services are offered and booked through the Platform (“Partners”) and the hotels, hostels and hosts who accommodate guests and recommend the Platform to them (“Hosts”). The other document governing these relationships is the Privacy Policy, which also includes the rules on cookies.
2.2. These Terms and Conditions apply from the moment a User, Partner or Host first uses the Platform. Users, Partners and Hosts undertake to use the Platform and its content lawfully, in accordance with these Terms and Conditions and its intended purpose.
3.1. For the purposes of these Terms and Conditions:
3.1.1. Provider means SoFun Ltd.
3.1.2. User means:
3.1.3. Partner means a person whose experiences and services are presented on the Platform and booked by the Provider for Users.
3.1.4. Host means a hotel, hostel or person who accommodates guests and recommends the Platform to them, including by giving them a SoFun Card.
3.1.5. Contact form means an electronic form whose complete filling-in is a condition for contacting the Provider.
3.1.6. SoFun Card means an electronic card that gives its holder a discount on experiences booked in advance through the Provider, under sections 11 and 12.
3.1.7. Gift voucher means an electronic document issued by the Provider that entitles the recipient to a specific experience under section 13A.
3.1.8. Written confirmation means a message from the Provider by WhatsApp, Viber or email stating the date, time, price and conditions of a booking.
4.1. Name: SoFun Ltd (“СоФън“ ООД).
4.2. Registered office and address of management: Sofia 1000, Ilinden district, Zapaden Park, bl. 52, entr. A, fl. 1, ap. 1.
4.3. Correspondence: email info@sofun.bg; WhatsApp and Viber +359 886 631 723.
4.4. Registration: SoFun Ltd is registered in the Commercial Register of the Registry Agency of Bulgaria under UIC 205127929.
4.5. The Provider is not registered for VAT under the Bulgarian VAT Act. Prices of the services sold by the Provider do not include VAT.
5.1. Commission for Personal Data Protection
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Phone: +359 2 915 3519
Email: kzld@cpdp.bg
Website: www.cpdp.bg
5.2. Commission for Consumer Protection
Address: 4A Slaveykov Sq., fl. 3, 4 and 6, Sofia 1000, Bulgaria
Hotline: 0700 111 22
Email: info@kzp.bg
Website: www.kzp.bg
5.3. Communications Regulation Commission
Address: 6 Gen. Yosif V. Gourko Str., Sofia, Bulgaria
Email: info@crc.bg
Website: https://www.crc.bg/
6.1. The Provider has created the Platform https://sofun.bg, which contains detailed information about the services offered by the Provider to Partners, Hosts and Users.
6.2. The Provider makes the Platform available, and Users, Partners and Hosts undertake to use it under these Terms and Conditions.
6.3. The Provider fully guarantees the statutory rights of Users and Partners and acts in good faith and in line with good consumer and commercial practice.
7.1. The Platform https://sofun.bg presents experiences in and around Sofia: outdoor adventures, spa and massages, day trips, restaurants and tastings, games, nightlife, transfers and more. Through the Platform the User requests the chosen experience, and the Provider checks availability with the Partner, arranges the booking and confirms it in writing. Using the Platform and booking experiences do not require a SoFun Card. The SoFun Card gives a discount on bookings made in advance through the Provider.
7.2. The main features, price and conditions of each experience are shown on its page on the Platform and are confirmed when booking.
7.3. On the Platform Users can:
7.4. Partners and Hosts can browse the Platform, fill in a form for cooperation with the Provider and send messages to and receive messages from the Provider.
8.1. The Platform supports one level of access: registration of Users.
8.2. The services on the Platform are intended for Users who are of age and have legal capacity. By accepting these Terms and Conditions the User declares that they meet these requirements.
8.3. Registration is voluntary and free of charge. It is required to buy a SoFun Card. Booking experiences and buying gift vouchers do not require registration. To register, the User clicks “Register” and fills in the registration form with a password, email address, name and the reason for being in Sofia (living here or visiting as a tourist). This information determines the type of SoFun Card under section 11.
8.4. By entering the required information and clicking “Register”, the User accepts these Terms and Conditions. The User is responsible for keeping their password safe and for all actions performed through it.
8.5. After registration the User receives an email with a link to verify the email address. Completing the registration creates a profile on the Platform and concludes a contract for the provision of a user profile by electronic means. The profile is accessed with the email address and password.
8.6. The same email address may not be used for more than one profile.
8.7. The User confirms that the information provided is correct, undertakes to update it within 7 days of any change and to notify the Provider of any suspected unauthorised access. The Provider is not responsible for incorrect or misleading information provided by the User.
8.8. The Provider may refuse a registration or access to the services if it has reason to believe that incomplete, false or inaccurate information has been provided, and may close a profile through which unlawful actions are or have been carried out, including under sections 19.4 to 19.6.
8.9. If a profile is deleted after an order has been placed from it, the order remains valid.
8.10. In the registered profile the User can see their SoFun Card, its validity and the services used.
8.11. Through “Edit profile” the User can change their name and email address, download the personal data processed by the Provider and delete their data at any time.
9.1. The Platform provides an electronic form whose complete filling-in is a condition for contacting the Provider about a partnership. A partnership allows the Partner to present its experiences and services through the Platform.
9.2. Filling in the form is voluntary and free of charge. The Partner provides its company name, email, phone number and a description of the type and location of the experiences and services it offers. By clicking “Submit” the Partner accepts these Terms and Conditions.
9.3. Upon the Provider’s approval a partnership is created, under which information about the Partner’s experiences and services is presented on the Platform and the Partner undertakes to give SoFun Card holders the discount agreed with the Provider on bookings made through the Provider.
9.4. The Partner confirms that the information provided is correct and undertakes to notify the Provider of any change within 7 days. The Provider is not responsible for incorrect or misleading information provided by the Partner.
9.5. The Provider may refuse a partnership or refuse to present some or all of the Partner’s experiences and services if it has reason to believe that incomplete, false or inaccurate information has been provided, and may remove information if offering the service would be unlawful.
9.6. If a partnership ends after a User has made a booking, the booking remains valid.
9.7. The Partner may provide a logo, images and information about its experience or service, what is included and any requirements, as well as contact details: company name, manager’s name, email, phone number, address and opening hours.
9.8. The Partner provides the Provider with information about the experiences and services for which the SoFun Card discount applies and its amount. The Provider publishes the relevant information after approval. This information must be provided within 5 working days of concluding the contract.
10.1. The Platform provides an electronic form whose complete filling-in is a condition for contacting the Provider about becoming a Host.
10.2. Filling in the form is voluntary and free of charge. The Host provides its name or company name, email, phone number and the address of the accommodation, and may add any notes the Provider should know. By clicking “Submit” the Host accepts these Terms and Conditions.
10.3. The Host recommends the Platform to its guests and may give them a SoFun Card free of charge. The specific terms of cooperation are agreed individually between the Provider and the Host.
10.4. The Host confirms that the information provided is correct and undertakes to notify the Provider of any change within 7 days.
10.5. The Provider may refuse cooperation with a Host if it has reason to believe that incomplete, false or inaccurate information has been provided.
11.1. The SoFun Card is an electronic card that can be bought after registering on the Platform. For a User who indicated at registration that they are a tourist in Sofia, the card costs €5, is paid once and is valid for 30 days from the start date chosen by the User, without automatic renewal. For a User who indicated that they live in Bulgaria, the card costs €5 per month and renews automatically every 30 days under sections 11.6 to 11.8.
11.2. Users buy the SoFun Card on the Platform from their registered profile, choosing the date from which the card is active, and pay online.
11.3. Payment for the SoFun Card is made online by payment card through Stripe. The Provider does not store payment card details. Upon payment a contract for the service is concluded between the User and the Provider.
11.4. The SoFun Card appears in the User’s profile immediately after successful payment.
11.5. The User may withdraw from the SoFun Card contract within 14 days of its conclusion, without giving a reason, by written notice to the Provider, provided the card has not been used for a booking. In that case the Provider refunds the amount paid. By accepting these Terms and Conditions the User expressly agrees that performance of the service begins before the withdrawal period ends and acknowledges that the right of withdrawal is lost once the card is used for a first booking with a discount.
11.6. With automatic renewal, the price is charged at the start of each new 30-day period to the payment card used for the previous payment, at the current price shown on the Platform. A price change applies from the next period.
11.7. The User may stop automatic renewal at any time by written message to the Provider by WhatsApp, Viber or email, or from their user profile where this option is available.
11.8. Stopping takes effect at the end of the current paid period. The card stays active until then and the amount paid for that period is not refunded, except under section 11.5.
11.9. Rights under the SoFun Card end when its validity expires, when the subscription is stopped or in other cases provided by law.
11.10. The Provider may suspend access to SoFun Card discounts in case of failed or overdue payment.
11.11. An employer, hotel or other partner of the Provider may provide a SoFun Card free of charge to its staff or guests. The terms are agreed with the Provider by individual offer.
12.1. The holder of an active SoFun Card receives a discount on experiences booked in advance through the Provider. The discount varies from one experience to another and is stated when booking.
12.2. The discount is included in the price the Provider confirms in writing. No card, QR code or discount code needs to be shown at the venue.
12.3. When requesting a booking, the User states that they have an active SoFun Card.
12.4. The User can write to the Provider at any time. Outside working hours the User receives an automatic message and a reply from the Provider’s team in the morning.
12.5. The SoFun Card can be used an unlimited number of times while it is valid. The card is personal, but the discount applies to the holder and to everyone accompanying them in the same booking, with no limit on group size.
12.6. The discount does not apply to transfers and add-ons unless stated otherwise when booking.
13.1. Browsing the Platform and booking experiences do not require registration or a SoFun Card. The holder of an active SoFun Card receives a discount under section 12.
13.2. To book, Users choose the experience, read its description, requirements and conditions and send a request through the form on the experience page, by WhatsApp, Viber or email.
13.3. The request includes the User’s name, phone number or email, preferred date, number of participants and any important details the Provider and the Partner should consider.
13.4. The Provider checks availability with the Partner and tells the User the price, with the SoFun Card discount included if the card is active. The price depends on the number of participants and the option chosen.
13.5. A booking is valid only after a Written confirmation from the Provider stating the date, time, price and conditions.
13.6. The payment method depends on the experience and is stated in the Written confirmation. Payment may be made on site to the Partner on the day, by deposit, or to the Provider by bank transfer, including by payment card through a secure payment link. All payments to the Provider are made through the banking system, so the Provider does not issue cash register receipts.
13.7. Change and cancellation conditions depend on the experience, as they are agreed with the Partners, and are sent to the User in writing when booking, before any payment.
13.8. Outdoor experiences depend on the weather, and the Partner has the final word on safety. If an experience is cancelled for such reasons, the Provider informs the User as early as possible and offers another date or another experience. The conditions in the Written confirmation apply.
13.9. On request, the Provider arranges a round-trip transfer from the hotel or another address in Sofia at an extra charge, which is stated in advance.
13.10. For experiences where this is stated in the description (for example shooting ranges, ATV and UTV tours), the Partner may refuse participation to anyone under the influence of alcohol or drugs. In that case the amount paid is not refunded.
13.11. The Partner may cancel a booking if the participants do not meet the conditions stated in the description of the service, and notifies the Provider and the User.
13.12. The Provider may cancel a booking if the participants do not meet the conditions stated in the description of the service, and notifies the Partner and the User.
13A.1. The Provider sells electronic gift vouchers for experiences presented on the Platform. The buyer chooses the experience and the number of participants and may add a personal message, which is shown on the voucher.
13A.2. Orders are placed by WhatsApp, Viber or email. Payment is made to the Provider by payment card through a secure payment link or by bank transfer.
13A.3. The electronic voucher is sent to the buyer within 24 hours of payment by email or WhatsApp. The price is not shown on the voucher.
13A.4. The voucher has no expiry date. For 12 months from purchase it covers the same experience without any extra payment, even if the price rises. After 12 months it keeps the amount paid in euro, which can be used for any experience offered by the Provider.
13A.5. If the experience is no longer offered or the partnership with the Partner ends, the recipient may choose another experience up to the same value or receive a refund of the amount paid.
13A.6. The buyer may withdraw from the purchase within 14 days by written notice to the Provider if the voucher has not been used. In that case the Provider refunds the amount paid.
13A.7. To use the voucher, the recipient writes to the Provider by WhatsApp, Viber or email with the voucher number and a preferred date. The Provider checks availability with the Partner, arranges the booking and confirms it in writing. Seasonal and outdoor experiences depend on the season and the weather.
14.1. The right to withdraw from the SoFun Card contract is exercised under section 11.5, and from the purchase of a gift voucher under section 13A.6.
14.2. Under Art. 57 of the Bulgarian Consumer Protection Act, the right of withdrawal from a distance contract does not apply to contracts for services related to leisure activities where the contract provides for a specific date or period of performance. For booked experiences, the change and cancellation conditions under section 13.7 apply.
15.1. The Provider is not liable to Users, Partners or Hosts for full or partial non-performance of its obligations due to force majeure, meaning extraordinary circumstances that arose after the contract was concluded, could not be foreseen and are beyond the parties’ control, such as fire, industrial accidents, military action, natural disasters (storms, heavy rain, floods, hail, earthquakes, ice, drought, landslides), embargo, government bans, strikes and riots.
15.2. If the Provider is unable to perform due to force majeure, it notifies the User, Partner or Host in writing within 10 days of the occurrence and of its expected duration.
16.1. The User undertakes to use the Platform lawfully and in accordance with these Terms and Conditions.
16.2. The User may browse the content of the Platform, contact the Provider, receive information about the experiences and services offered by the Partners, book experiences through the Provider and, with an active SoFun Card, receive the applicable discount.
16.3. The User may publish reviews of experiences and services presented on the Platform, register only one profile, delete their data at any time and subscribe to news about new experiences and offers.
16.4. The User undertakes to update the information in their profile within 7 days of any change.
16.5. The User may not modify, copy, duplicate or create derivative works from the Platform or any part of it, pass on to third parties content, information or technology extracted from the Platform, distribute viruses, disrupt the Platform, generate excessive traffic, interfere with networks or servers, attempt unauthorised access, share their profile with others or use other people’s profiles, use the Provider’s trademark or send spam or other unsolicited commercial messages.
16.6. The User undertakes to keep their login details confidential and to notify the Provider immediately of any unauthorised use. The User is responsible for all actions performed in connection with the use of the website.
17.1. The Partner undertakes to provide complete, clear and accurate information about its experiences and services, including the conditions of use, the address where they take place, what the price includes and the discount for SoFun Card holders.
17.2. The Partner provides at least two contact channels (phone, email, address).
17.3. Information and images provided by the Partner must be accurate, of good quality, free of obscene language and must not infringe the rights of others or the law.
17.4. The Partner undertakes to reply within one working day to the Provider’s enquiries about an experience or service presented on the Platform.
17.5. The Partner may change the description and prices of its experiences and services and undertakes to notify the Provider in writing within 7 days of the change. Changes become visible to Users after the Provider’s approval.
17.6. The Partner may end the partnership at any time. Its information is then removed from the Platform, while confirmed bookings remain valid.
17.7. The restrictions in section 16.5 apply to Partners accordingly.
18.1. The Host undertakes to provide the Provider with correct and accurate information about the accommodation and the terms of cooperation, and to notify the Provider in writing of any change within 7 days.
18.2. The Host provides at least two contact channels (phone, email, contact address).
18.3. Information and images provided by the Host must be accurate, free of obscene language and must not infringe the rights of others or the law.
18.4. The Host may end the cooperation with the Provider at any time.
18.5. The restrictions in section 16.5 apply to Hosts accordingly.
19.1. The Provider may change the Platform at any time at its discretion, update, add or remove experiences and services, manage categories, add or remove domains and languages, create static pages and send messages to Users, Partners and Hosts.
19.2. The Provider may remove inactive profiles and may suspend, refuse or end a service in case of a breach or suspected breach of these Terms and Conditions or unfair behaviour.
19.3. The Provider may close a User profile if it has not been used for more than three years, at the User’s request by email, or in other cases at its discretion with prior notice.
19.4. The Provider may restrict or block access to a profile, in particular when the User breaches these Terms and Conditions, harms the reputation of the Platform or the interests of the Provider, attempts to breach the security of the Platform, infringes the Provider’s intellectual property or upon an order of a competent authority.
19.5. The Provider may refuse to create a new profile for a User whose profile was deleted or blocked.
19.6. The Provider may end a partnership with a Partner or Host for breach of these Terms and Conditions, unfair behaviour, at their request by email or in other cases with prior notice.
19.7. The Provider may monitor purchases of SoFun Cards, their validity and all bookings made through the Platform, and may delete or change content provided by Partners or Hosts without their consent if it is vulgar, offensive or unlawful.
19.8. The Provider undertakes to assist Users, Partners and Hosts in using the Platform, to publish approved information from Partners or Hosts within 5 working days, to review changes submitted by them within 3 working days and to inform Partners of new bookings.
19.9. The Provider undertakes to review every booking request, contact the User about any questions and confirm the booking in writing, stating the payment method and the change and cancellation conditions. If a booking cannot be confirmed, the Provider informs the User promptly.
19.10. If a User forgets their password, the Provider sends a link to their email address to create a new one.
20.1. The Provider collects and processes Users’ personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applies appropriate technical and organisational measures to protect it. Details about the personal data processed, the purposes, retention periods and the rights of data subjects are set out in the Privacy Policy published on the website.
21.1. The experiences and services presented on the Platform are performed by the Partners. For these, the Provider acts as an intermediary that arranges the booking and is not responsible for their performance and quality, unless the Written confirmation states otherwise. The Provider is a party to the contracts for the SoFun Card and for gift vouchers.
21.2. The Provider does not guarantee that the Platform will be available at all times and from everywhere, or that it will remain unchanged and be maintained indefinitely.
21.3. The information on the Platform may contain errors, although the Provider aims to keep it up to date. The Provider may change and improve the Platform at any time without notice and is not liable for damage or loss resulting from the use of the Platform and its information.
21.4. Users, Partners and Hosts use the Platform at their own responsibility. The Provider is not liable for damage, including material damage to their devices, arising from the use of the Platform.
21.5. The Provider is not liable for acts or omissions of Users towards Partners or Hosts and vice versa, for actions in breach of these Terms and Conditions, or for damage caused by false, misleading or inaccurate information provided by them.
21.6. The Provider is not liable for damage resulting from user error, computer viruses, omissions, interruptions or problems in the system supporting the Platform.
21.7. The Provider does not guarantee that the content of the Platform will meet the expectations of Users, Partners and Hosts.
21.8. The Provider is not liable if information provided by Partners and presented on the Platform proves misleading or incorrect.
21.9. Images on the Platform are meant to give an accurate idea of the experiences and services. Differences between what is described or shown and the actual experience are possible, including due to different perceptions. The Provider is not liable for such inaccuracies or differences.
22.1. The Provider gives clear and specific reasons for its decisions on moderating content published on the Platform.
22.2. The Provider may block access rights, remove content or apply another appropriate restriction if a User, Partner or Host publishes or provides content that contains personal data, calls for violence, contains obscene or insulting language, may endanger the physical or emotional wellbeing of minors, breaches Bulgarian or EU law or these Terms and Conditions, is pornographic, misleading or fraudulent, or links to such content.
22.3. If the Provider removes or does not approve content, it informs the owner of the content by a message on the Platform or by email.
22.4. The owner of moderated content may challenge the decision by filing a complaint under section 23.
23.1. Complaints, including about moderation decisions and any disputes between the Provider and a User, Partner or Host, are filed with the Provider by post to the address in section 4 or by email, and should contain the name, address and other identification details of the complainant, a description of the request, the date and the email address.
23.2. Complaints are filed personally by the User, Partner or Host. The Provider keeps them in separate registers.
23.3. The Provider reviews the complaint and decides within 15 working days. If the request is not granted, the Provider gives its reasons. If a dispute concerning a decision taken in the Provider’s internal complaint system cannot be resolved, the complainant may refer it to an out-of-court dispute settlement body certified under Article 21(3) of the Digital Services Act.
24.1. The Provider aims for the highest standards of service for Users, Partners and Hosts.
24.2. Users, Partners and Hosts may report to the Provider by email, in particular when an experience or service does not match the information on the Platform, a Partner applies unjustified restrictions to the SoFun Card discount, a Partner did not provide a confirmed service, a User did not cooperate or did not pay for a confirmed service, or in case of any other improper practice.
24.3. Following a report, the Provider may block the profile of the User concerned or end the partnership with the Partner or Host concerned.
25.1. The Provider is not responsible for disputes between Partners and Users or between Hosts and Users.
25.2. Disputes between Users and Partners concerning an experience booked through the Platform are resolved by mutual agreement and, failing that, under Bulgarian law.
25.3. A User who is a consumer may refer a dispute to the General Conciliation Commission at the Commission for Consumer Protection as an alternative consumer dispute resolution body (www.kzp.bg).
26.1. The Provider’s website contains links to websites run by third parties, such as the website developer. These websites are independent and the Provider is not responsible for their content, for damage or loss resulting from their use or for any viruses or harmful components on them.
27.1. All content of the website, including texts, software, databases, trademarks and any information uploaded to the Platform, except images provided to the Provider to present experiences and services, is the exclusive property of the Provider. Using the Provider’s trademark without its consent is unlawful.
27.2. Users may use the content of the Platform only for personal, non-commercial purposes for the proper use of the Platform.
27.3. Any commercial use of the content (copying, modifying, downloading, selling, reproducing, distributing, publishing and so on) is prohibited. Users are fully liable for use of the content in breach of the Provider’s rights.
27.4. Access to the website does not grant any licence or intellectual property right.
27.5. Reproduction of the content of the website or any part of it requires the Provider’s written consent.
27.6. Extracting information from the website’s database and creating one’s own database from it is an infringement.
27.7. A User who publishes reviews on the website grants the Provider a non-exclusive, free, worldwide licence to store, use, delete, display publicly and distribute these reviews online.
28.1. All communications and notices between the Provider and Users, Partners and Hosts are made in Bulgarian or English and are valid if sent in writing, including by WhatsApp, Viber or email.
28.2. If any provision of these Terms and Conditions is invalid, this does not affect the validity of the rest.
28.3. Matters not covered by these Terms and Conditions are governed by the laws of the Republic of Bulgaria.
28.4. The Provider may update these Terms and Conditions at any time. Updated versions are published on this website with a new “Last updated” date and apply from publication. Using the website after publication means acceptance of the changes.
28.5. If you have any further questions about these Terms and Conditions, contact the Provider at info@sofun.bg.
28.6. These Terms and Conditions are published in Bulgarian and English. In case of any discrepancy, the Bulgarian text prevails.
